AI Chatbots for Web & WhatsApp (Arabic + English)
About This Service
Bilingual AI Chatbot Development for Websites and WhatsApp in the UAE
I develop GPT- and Claude-powered conversational chatbots that hold a real conversation in Arabic and English: they detect intent, answer from your own knowledge base (catalogues, policies, service pages), qualify leads with follow-up questions, and hand the chat to a human the moment a conversation needs one. This is the AI brain of your customer support — not a button-menu bot that traps people in canned flows.
The same bot can be deployed as a website chat widget, on WhatsApp, or both with shared conversation history. Note the division of labour: a WhatsApp Business API automation service covers the Cloud API plumbing — templates, broadcasts, notification flows. This gig is the conversational intelligence layer that understands free-text questions and decides what to say, wherever it sits. The two combine well, but what you are buying here is the NLP, the answers, and the lead qualification logic.
UAE customers expect to switch between Arabic and English mid-chat, and often write Arabic in Latin script — the bots I ship handle all three patterns natively rather than running replies through translation. For Dubai clinics, Sharjah trading companies, and Abu Dhabi service firms, the usual outcome is the bot resolving the majority of routine enquiries on its own, which means a receptionist's worth of after-hours coverage for a few hundred AED a month in API usage.
What's included
- GPT/Claude conversation engine — Custom system prompt, persona and tone matched to your brand, with intent detection and fallback handling
- Knowledge-base answers — Your FAQs, price lists and policy documents indexed so the bot answers from your content, not generic AI knowledge
- Arabic + English bilingual — Replies in the customer's language, mid-conversation language switching, and Arabizi (Arabic in Latin letters) understood
- Lead qualification flows — The bot asks qualifying questions, scores the lead, and pushes name, phone and interest into your sheet or CRM
- Human handoff — Seamless escalation to your team with full conversation transcript when the bot detects frustration or a complex case
- Web widget + WhatsApp deployment — One bot brain serving your site's chat widget and your WhatsApp number, with unified history
How it works
- 1Content and intent audit
I collect your FAQs, service pages and past customer chats to define the intents the bot must cover in both languages.
- 2Bot build and training
Conversation engine, knowledge indexing, qualification flows and handoff rules built and tested against real example chats.
- 3Bilingual test round
You and your team stress-test the bot in Arabic and English; I tune answers and edge cases from the transcript.
- 4Go live on web and WhatsApp
Widget installed on your site, WhatsApp connected, dashboards handed over with a training session for your staff.
Why work with me
| With me | Typical agency | |
|---|---|---|
| True Arabic NLP (not translated replies) | ||
| Answers grounded in your documents | Knowledge-base indexed | Generic scripted replies |
| Human handoff with transcript | Rarely included | |
| Tuning after launch | 30 days included | Billed separately |