About This Service
Bitrix24 implementation for UAE companies — CRM, tasks and telephony in one platform
Bitrix24 has earned a strong following across the MENA market because it replaces three or four subscriptions with one platform: CRM, task and project management, internal chat, and built-in telephony. An Arabic interface is available, which makes rollout smoother for bilingual teams in Dubai, Abu Dhabi and Sharjah. I implement the full stack so your sales, operations and management work from a single system.
On the CRM side I build your sales funnels with automation rules that move leads, assign owners, fire reminders and trigger emails or messages at each stage. Telephony gets configured with call tracking, recording and routing, so every inbound call creates or updates a lead and managers can review conversations. On the operations side I set up task templates, recurring tasks, Kanban boards and workgroups, and switch the team onto Bitrix24 chat so internal discussion stays attached to the work.
Cloud or self-hosted? I help you choose: the cloud edition gets most free-zone and mainland SMEs live fastest, while the self-hosted on-premise edition suits companies that need their data on their own servers. Either way you get user roles, access rights and AED-denominated deal tracking configured before launch.
What's included
- Sales funnel configuration — Lead and deal funnels with stages, custom fields and AED deal values matched to your business.
- Automation rules and triggers — Rules that assign owners, send reminders and fire emails or messages as deals move through stages.
- Telephony and call tracking — Inbound and outbound calling with recording, routing and automatic lead creation from calls.
- Task and project workspace — Task templates, recurring tasks, Kanban boards and workgroups for your operations team.
- Internal chat rollout — Team chat and channels configured so discussions stay linked to deals and tasks, not lost in WhatsApp groups.
- Roles, access rights and edition advice — User permissions set per department, plus guidance on cloud versus self-hosted editions.
How it works
- 1Discovery and edition choice
We review your sales process, team structure and data requirements, and pick cloud or self-hosted.
- 2CRM and telephony build
Funnels, automation rules, telephony, call tracking and access rights configured in your portal.
- 3Tasks, chat and launch
Task templates, boards and chat go live, your data is imported, and each department gets a walkthrough.
Why work with me
| With me | Typical agency | |
|---|---|---|
| CRM, tasks and telephony in one project | CRM module only, rest quoted separately | |
| Bilingual rollout with Arabic interface | ||
| Department-by-department walkthroughs | One generic demo video | |
| Time to a working portal | 7 days | 1–2 months |